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First let me say,  your satisfaction is our top priority.  We strive daily to make our customers beyond happy with their experience at Middleton Mercantile.  If you order something from us and you don't absolutely love it out of the box, don't worry about it- you can return any item to us within 15 days of delivery for a refund. For instructions on how to do this, continue reading below.

 

Damage or Defect

If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. Once we have a photo of the damages and verify that it is defective, we'll immediately send a replacement. And don't worry- shipping charges are on us, both for the returned item and the replacement.

 

The fastest way to get a replacement for a damaged item is to reply to your order confirmation email or to send an email to orders@middletonmercantile.com with the details of the damage and a picture, if applicable. From there, our awesome customer service team will take care of everything!

 

Standard Returns

Our return policy covers up to 15 days after delivery (excluding custom orders). If your order doesn't meet your expectations after having it in your home a few days, we understand.   Simply place it back in the mail within 15 days of delivery date. As long as it's postmarked within 15 days after it was delivered to your shipping address, we'll be able to take it back for a full refund back to your original payment method.

•  Ship the product(s) to our distribution center at 1005 Piedmont Oaks Dr., Apopka, FL  32703 with Attention: Returns. We currently do not cover return shipping for normal, undamaged returns.

• Include the original packing slip or a note indicating the order number, items you're returning, and reason for return.

• Once we receive the product(s) in acceptable condition, we will process a refund back to you.

• After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement. 

• When shipping an item, please use a shipping service with tracking capabilities and shipping insurance.  Middleton Mercantile offers no insurance or shipping warranties on returned items shipped by customers.

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We would respectfully ask that should you ever have anything less than a positive experience here at Middleton Mercantile, please contact us to to resolve the issue  PRIOR to resorting to negative reviews and/or social media postings.   Small businesses like us depend on positive word of mouth.  Thank you.

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Again, as a small business in a huge world of commerce, we are here to provide a one-of-a-kind memorable shopping experience that shatters your expectations and inspires you to come back again and again.  Your business makes this possible and we are forever moving forward with that simple fact in mind.  Please, for any reason, if we can assist you - do not hesitate to contact us at orders@middletonmercantile.com.